Do you serve all of Greater Victoria?
Yes — we serve the full Capital Regional District, including Victoria, Oak Bay, Saanich, Esquimalt, View Royal, Colwood, Langford, Sidney, and Sooke. If you're in Greater Victoria, we can be there.
Are you fully insured and WCB-covered?
Yes. Cleanly carries full commercial liability insurance and every team member is covered under WorkSafeBC. We're happy to provide proof of coverage on request.
Do I need to be home during the cleaning?
No. Most of our clients give us access via lockbox, garage code, or spare key — all handled with a signed key-holder agreement. Someone can also let us in and leave; we lock up when we're done.
What products do you use?
By default we use eco-friendly, non-toxic products safe for kids, pets, and sensitive surfaces. If you prefer we use your own products, or need a specific product for allergy or surface reasons, just let us know.
How is pricing structured?
For residential recurring cleans, we quote flat-rate based on home size and cadence. For deep cleans, move-in/out, and post-construction, we quote flat-rate based on scope. Commercial cleaning is quoted hourly or as a flat monthly contract after a free site visit. Instant quote in under a minute via the form or a quick call.
What if something gets broken?
Our team is trained to be careful with your home, and our insurance covers accidental damage. If something happens, we'll tell you right away and make it right.
Can I book same-day or next-day?
We do our best to accommodate short-notice bookings, especially for turnovers and move-outs. Call us directly — 24/7 — and we'll tell you honestly what's possible.
How do I cancel or reschedule?
Just call, text, or email us 24 hours before the visit and we'll reschedule at no charge. Life happens — we get it.